Multiple choice

Which of the following does an aggrieved customer have for the redressal of his grievances?

  1. Filing a case in a consumer's court

  2. Going to ombudsman

  3. Complaining with the higher authorities

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

A customer with grievances has multiple redressal mechanisms: consumer courts (legal remedy), banking ombudsman (quasi-judicial), and complaint to higher authorities within the bank (internal). Using multiple channels simultaneously often expedites resolution. All options are valid and can be used sequentially or together.

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