Multiple choice

Which of the following is not a pre-requisite for launching a complaint with ombudsman?

  1. The complaint must be made by an individual on a ‘Personal Lines’ insurance.

  2. The complaint must be lodged within 1 year of the insurer rejecting the complaint.

  3. Complainant has to approach a consumer forum prior to ombudsman.

  4. The total relief sought must be within an amount of Rs. 20 lakh.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

A person can directly lodge a complaint with ombudsman. Hence, it is not a pre-requisite that complainant has to approach a consumer forum prior to ombudsman.

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