Multiple choice technology packaged enterprise solutions

Which rule perform escalation activity for service rules when goals and deadlines are not met

  1. Agents

  2. External

  3. Flow

  4. None

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Pega Agent rules (specifically SLA agents running the queue processor) execute escalation activities for service rules and work objects when defined goals and deadlines are missed. Flows and external systems do not manage background escalation processing.