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A clerk from ABC Inc., receives a customer receipt that does not have sufficient information to identify the customer or invoice. Which is the correct method of entering the receipt in Oracle Accounts Receivable?

  1. A. Enter the receipt as an unapplied receipt.

  2. B. Enter the receipt as an unidentified receipt.

  3. C. Enter the receipt as an on-account receipt.

  4. D. Enter the receipt as a miscellaneous receipt.
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B Correct answer
Explanation

An unidentified receipt in Oracle Accounts Receivable is used when a payment is received without enough information to match it to a specific customer or invoice. This differs from unapplied receipts (customer known but not applied to specific invoices), on-account receipts (payments applied to customer's account balance), and miscellaneous receipts (non-invoice payments like interest or donations). The unidentified receipt type is specifically designed for this scenario.

AI explanation

When a receipt arrives without enough information to match it to a customer or invoice, Oracle Receivables classifies it as an unidentified receipt — a distinct status from unapplied (where the customer is known but the specific invoice isn't) or on-account (where the customer is known and the amount is simply held against their account). Since the customer itself can't be determined here, unidentified is the only correct entry method.

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