Maintenance releases and technical assistance centers are examples of which of the following costs of quality?

  1. External failure

  2. Internal failure

  3. Appraisal

  4. Prevention


Correct Option: A

AI Explanation

To answer this question, you need to understand the different categories of costs of quality.

Option A) External failure - This option is correct because maintenance releases and technical assistance centers are examples of costs incurred when a product or service fails after it has been delivered to the customer. These costs are associated with external failures, which include customer complaints, product recalls, warranty claims, and repairs.

Option B) Internal failure - This option is incorrect because internal failure costs are incurred when a product or service fails before it is delivered to the customer. Examples of internal failure costs include rework, scrap, and retesting.

Option C) Appraisal - This option is incorrect because appraisal costs are incurred to evaluate the quality of products or services. Examples of appraisal costs include inspections, testing, and quality audits.

Option D) Prevention - This option is incorrect because prevention costs are incurred to prevent defects from occurring in the first place. Examples of prevention costs include employee training, process improvement initiatives, and quality planning.

The correct answer is A) External failure. Maintenance releases and technical assistance centers are examples of costs incurred after a product or service has been delivered to the customer, indicating external failure.

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