Multiple choice technology

It is acceptable to two way escalate a low pri ticket

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

It is NOT acceptable to two-way escalate a low priority ticket. Two-way escalation typically involves higher levels of management coordination and is reserved for critical or high-priority issues that require immediate attention across multiple teams. Low priority tickets should follow standard escalation paths if necessary, but do not warrant two-way escalation.

Keep practicing — related questions