Multiple choice technology

Request Ticket Templates are located in…

  1. UTS

  2. Octane XML

  3. IMC

  4. UTS & Octane XML

  5. UTS & IMC
Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

Request Ticket Templates are stored in both UTS and IMC systems to provide redundancy and accessibility. UTS handles one aspect of template management while IMC covers another, ensuring templates are available regardless of which system the request originates from. Octane XML is not the correct location for these templates.

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