Which of the following are false?
-
Incidents should always be investigated and resolved.
-
Incidents occur when expected and actual results differ.
-
Incidents can be analyzed to assist in test process improvement
-
An incident can be raised against documentation
Incidents merit investigation, but not all require resolution. Some may be duplicates, misunderstandings, or accepted risks. Incidents do occur when expected and actual results differ (B is true). They can be analyzed for test process improvement (C is true), and can be raised against documentation (D is true). Only A is false.
The question asks which statement is false in standard testing theory (ISTQB). The false statement is 'Incidents should always be investigated and resolved' (id 586346): in practice not every incident is resolved — some are deferred, rejected as not-a-defect, or accepted as known limitations, so 'always...resolved' is untrue. The other three are true: incidents occur when actual and expected results differ; incidents (and their analysis) feed test-process improvement; and incidents can be raised against documentation as well as code. The DB incorrectly marked a true statement ('Incidents can be analyzed to assist in test process improvement', 586348) as the answer.