Multiple choice technology web technology

Find correct statements about SLAs

  1. a) SLA can not be added to an Assignment.

  2. b) SLA can not be added to Work Object.

  3. c) SLA can be added to an Assignment Only.

  4. d) SLA can be added to Assignment and Work Object.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Service Level Agreements in Pega can be configured at both the Work Object level (for tracking time on the entire case) and at the Assignment level (for tracking time on individual user tasks). This allows for different urgency and escalation rules at different granularities.

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