Multiple choice six-sigma green-belt

What is a key project metric defined from the customer perspective?

  1. Business Big Y

  2. Process Y

  3. Project Y

  4. Industry Y
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Project Y is the key metric defined from the customer perspective - it's the measurable output that directly impacts customer satisfaction. Business Big Y is the strategic goal, while Process Y is an internal process metric.

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