Multiple choice technology testing

Quality has been defined as

  1. Meeting requirements

  2. Customer satisfaction

  3. Zero defects

  4. All of the above

  5. Option 1 and option 2
Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

Quality has dual dimensions: meeting requirements (conformance to specification) ensures technical correctness, while customer satisfaction ensures delivered value. Both are necessary; meeting specs that customers don't want, or satisfying customers without meeting specs, both indicate quality problems. Zero defects is an aspiration, not the definition.

Keep practicing — related questions