Multiple choice technology testing

What screen is always opened when Contact is found in CIM?

  1. Collections

  2. Billing

  3. Billing & Collections

  4. Interaction Home Page
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

When a Contact is located in CIM, the system automatically opens the Interaction Home Page as the starting point. This is the default landing screen from which agents can navigate to other areas as needed - not the Billing or Collections specific screens.

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