Tag: six-sigma

Control Chart

Six Sigma

Benchmarking

Cause and Effect Diagram

Defect

Defective

Defect Opportunity

Defect Variation

Median

Standard Deviation

Mode

Mean

Number of defects increase exponentially

Number of defects increase linearly

Number of defects increase following quadratic equation

None

An executive observes and critically evaluates his/her company services by playing the role of a customer himself or herself

Observation of how your customer utilizes your service

Customer Contact employees, who have regular conversations with customers

An executive observes his/her company services by playing the role of a manager himself or herself

Testing expertise

Buy-in for possible solution

Risk of implementation

Cost-benefit analysis

Mean

Median

Mode

Average of Mean, Median and Mode

Response Plan

Modified Brainstorming

TRIZ

Cause and Effect Analysis

Differences in Averages

Differences in Variation

Differences in Proportions

Differences in distribution shape of values

It impacts the customer’s ability to deliver output

It results in significant risk of losing the customer

It could cause harm to the customer

The problem could be solved by doing an Improvement Project