To answer this question, you need to understand the roles and responsibilities of different users in an application. Let's go through each option to understand why it is correct or incorrect:
Option A) Business user - This option is correct because a business user is someone who uses the application to receive, process, and resolve work. They interact with the application to perform their day-to-day tasks and rely on it to complete their work.
Option B) Business manager - This option is incorrect because a business manager typically oversees the operations and performance of a team or department. While they may use the application for monitoring and reporting purposes, they are not directly involved in receiving, processing, and resolving work.
Option C) Process architect - This option is incorrect because a process architect is responsible for designing and optimizing business processes. They may be involved in the initial development of the application and defining the workflows, but they are not the primary users who receive, process, and resolve work.
Option D) System architect - This option is incorrect because a system architect is responsible for designing and implementing the technical infrastructure and architecture of the application. They focus on the technical aspects and may not directly interact with the application to receive, process, and resolve work.
Option E) System administrator - This option is incorrect because a system administrator is responsible for managing and maintaining the application's technical environment. They handle tasks such as user management, security, and system performance, but they are not the primary users who receive, process, and resolve work.
The correct answer is A) Business user. This option is correct because a business user is the person who uses the application to receive, process, and resolve work. They rely on the application to perform their day-to-day tasks and are the primary users of the system.