Tag: technology

in CC line

in BCC line

in To line

None

Managed Simple Server - Service Desk

Microsoft Service Support - Service Desk

Microsoft Server Side - Support Desk

None of the above.

Program Integrated Information

Preliminary Item Identifier

Personal Identifiable Information

Profit Improvement Initiatives

Management Communication Bridge/Technical Communication Bridge

Management Control Bridge/Technical Control Bridge

Management Calling Bridge/Technical Calling Bridge

Management Center Bridge/Technical Control Bridge

AOD

OM

TSG

iAdmin

All of the above

A text notification that is sent to the directors of the MOC.

An email that is sent to partners outside of Microsoft.

An email that is sent to customers that work for Microsoft.

An phone call that is made to an partner outside of Microsoft.

A phone call or email from an emergency response or law enforcement agency requesting Microsoft's Assistance

A phone call or email regarding a live site issue that could result in data loss

An incident that involves a non-MOC supported service.

An incident that requires an EMT bridge to be spun up.

When you call the property's OPM to notify them of an outage

An email that is sent to customers that work for Microsoft.

An email that is sent to partners outside of Microsoft.

A text notification that is sent to the directors of the MOC.

Emergency Management Technical Call

Emergency Management Team

Emergency Memebers Technical Bridge

Emergency Message Transfer

as soon as possible

after 15 mins wait time

in 2 hours

4 hours