Tag: levels and functions of management

Questions Related to levels and functions of management

Invariably to have good human relations a manager should _______________.

  1. Promote & do self appraisal

  2. Direct change and control

  3. Understand the psychology of individual

  4. All of the above


Correct Option: D

Amit, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Amit reports to Varun a production manager who n turn reports to Vinay a General Manager who reports to Ajay a vice precident of Amiit and Varun regardng some recent customer concerns in operation. Recently Ajay asked Vinay to have a meeting with the production area. The focus of the meeting was to judge the validity of the customer concerns. and to develop a specific plan to address these concerns. 
The meeting the Ajay, Vinay to have with Varun and Amiit reflects the growing recognition that 

  1. Customer concerns are important only for first-line managers

  2. Customer responsiveness is important throughout the organization not only in the marketing department

  3. Focusing on the customer is the sole responsibility of the marketing department

  4. Employee attitudes and behaviors do not significantly impact customer responsiveness


Correct Option: B