Tag: civics

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Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

What is customer value?

  1. Ratio between the customer's perceived benefits and the resources used to obtain these benefits

  2. Excess of satisfaction over expectation

  3. Post purchase dissonance

  4. None of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Customer value is defined as the difference between the benefits a customer gains from owning and/or using a product and the costs of obtaining the product.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer awareness refers to which of the following?
a) Creating awareness of a consumer towards his rights.
b) Awareness about the product or service he avails.

  1. A only

  2. B only

  3. None

  4. Both
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer awareness is about making the consumer aware of his / her rights. It is also about making the consumer aware about the product.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following is a correct statement? 

  1. The COPRA extends to the whole of India

  2. The COPRA shall apply to all goods and services

  3. The COPRA was amended in the year 2011

  4. None of the above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The Consumer Protection Act (COPRA) applies to all goods and services unless specifically exempted by the Central Government.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

In the pre-reforms period (i.e. before 1991), control was exercised over import of _______________.

  1. Consumer Goods

  2. Capital Goods

  3. Both (a) and (b)

  4. Neither (a) nor (b)
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Before the 1991 economic reforms, India followed a protectionist policy that strictly controlled the import of consumer goods to encourage domestic production.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

According to the COPRA, the term 'Person' may includes _______________.

  1. A registered or unregistered firm

  2. A Hindu Undivided Family

  3. A Co-operative Society

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Under the Consumer Protection Act, the definition of 'person' is broad and includes firms, Hindu Undivided Families, and co-operative societies.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

In 1985, the United Nations adopted the UN guidelines to ensure _____.

  1. consumer protection

  2. consumer exploitation

  3. consumer support

  4. consumer awareness
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The original Guidelines for Consumer Protection were adopted by the United Nations in 1985, following a successful campaign initiated by Consumers International.