To answer this question, you need to understand the basic troubleshooting steps for network problems. Let's go through each option to understand why it is correct or incorrect:
Option A) Call Vendor Tech Support - This option is not necessarily the first thing to do when you discover a problem on your network. While contacting the vendor's technical support may be necessary in some cases, it is important to first assess the situation and determine the scope of the problem before reaching out to external support.
Option B) Go on lunch break - This option is incorrect because it is unrelated to troubleshooting network problems. It is important to actively address and resolve network issues rather than taking breaks.
Option C) Determine the scope of the problem - This option is correct. When you discover a problem on your network, the first thing you should do is determine the scope of the problem. This involves identifying the affected devices, users, or areas of the network. Understanding the extent of the problem will help you prioritize and focus your troubleshooting efforts.
Option D) Isolate the problem - This option is not the first step to take. While isolating the problem is an important step in troubleshooting, it typically comes after determining the scope of the problem. Isolating the problem involves identifying any specific devices, connections, or configurations that may be causing the issue.
Option E) Set up a sub-network to test the problem - This option is not the first step to take. Setting up a sub-network to test the problem is a more advanced troubleshooting step and may not be necessary in every situation. It is important to first understand the scope of the problem before taking any further actions.
The correct answer is C) Determine the scope of the problem. This option is correct because it is the first step in troubleshooting network problems. By determining the scope of the problem, you can gather relevant information and focus your efforts on resolving the issue effectively.