Directions: Choose the correct course of action.
Some students of girls’ hostel are protesting against the charges on food which are levied on them even if they do not have their meals at the hostel mess. They claim that such charges are unreasonable as they are being charged for the services that they do not use. Their contention is that the hostel food is unwholesome and unpalatable and they are spending more money outside to buy food which they like. In such a scenario, charging them for meals not had is like double jeopardy. The hostel mess in charge, however, contends that the girls have to pay as they had given an undertaking at the beginning of the year that they would use the hostel mess facilities and his entire operations are geared towards fulfilling those obligations. Also, he says that if students do not use the hostel mess, it will become financially un-remunerative to run the mess. As the Dean - Student Affairs, how will you ethically handle the situation?