Multiple choice

A student in your school has recently lost his father after a prolonged illness. His mother comes to you to seek a refund of the full annual fees that had been paid at the beginning of the session as she cannot afford to stay in the city and is moving back with her parents in the village. The school management has a strict 'No-Refund' policy.

As the principal of the school, what would be an ethical decision on your part?

  1. Express helplessness in refunding the fees but volunteer to arrange for free hostel dorm accommodation and food for the child for the rest of the academic year.

  2. Explain the rule regarding refund to the woman and offer to arrange subsidized accommodation for the student in the hostel dorm.

  3. Point out to the woman that the rule about 'no refund' is clearly mentioned in the school prospectus and on its website.

  4. Explain the rule to the woman but refund a large chunk of the fee from your own pocket.
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

While the school has a strict policy, the principal must exercise compassion in extreme circumstances. Providing practical support like accommodation and food addresses the student's immediate need without violating the financial policy directly.

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