Directions: Read the passage and fill up the blank (20) with the most appropriate option.

Boss's untimely (11) _______ has a very profound effect on the working of the other team members. A boss is a person who acts as a role model, whom other fellow workers (12) _______. A boss rather than berating his subordinates, should try to (13) _______ their mistakes. This is the best way to show (14) _______ towards them. A (15) _______ boss would always try to (16) _______ his responsibilities and would always (17) _______ and (18) _______ around. In order to be one of the(19) _______ members of the organization, he should be able to (20) _______ the major causes of grievance among the workers. All this, he should be able to do at the (21) _______ stage, so that these problems do not (22) _______ the working of the organization as a whole.