Multiple choice

What is the purpose of a 'Mystery Shopper'?

  1. A person who pretends to be a manager in order to test the service process

  2. A person pretends to be a real customer in order to test the service encountered

  3. A person who works for a competitor and pretends to be a customer in order to test the service encountered

  4. <label for="answer_7171981_4">A person who pretends to be an employee in order to test service process</label>
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Employees will behave as they are infront of the customer instead of pretending/making any impression.

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