Multiple choice

In 2010, who among the following was appointed Chairman of the RBI committee on improving customer services in banks?

  1. P Rajyalakshmi Rao

  2. Ashok Rawat

  3. M S Sundara Rajan

  4. Kaza Sudhakar

  5. Meleveetil Damodaran
Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

The Reserve Bank of India (RBI) on June 2, 2010 set up a committee, headed by former Securities and Exchange Board of India (SEBI) chairman Meleveetil Damodaran, to look into the issue of services offered by banks to retail and small borrowers and suggest a mechanism to expedite grievance redressal.

The committee will review the role of the board of directors of banks and the role of regulators in customer service issues.

Other members of the committee are P Rajyalakshmi Rao, former member of National Consumer Disputes Redressal Commission, New Delhi, Ashok Rawat of All India Bank Depositors' Association, M V Nair, chairman, Indian Banks' Association and chairman and managing director, Union Bank of India, B. M. Mittal, chief executive officer, Banking Codes and Standards Board of India, M S Sundara Rajan, former chairman and managing director of Indian Bank and S Gopalakrishnan, former chairman and managing director, Vijaya Bank, Chennai. Kaza Sudhakar, chief general manager of customer service department of the RBI, will be the member secretary.

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