Multiple choice

GANGPLANK is a device to:

  1. reduce the defects of hierarchy

  2. resolve the problem of centralisation

  3. lengthen the span of control

  4. improve the process of delegation
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A Correct answer
Explanation

Henry Fayol introduced the 'gangplank' concept to allow direct communication between employees at the same level in different departments. This bypasses the rigid scalar chain (hierarchy) to speed up communication and prevent delays in urgent situations. It effectively mitigates the slowness and rigidity often found in strict hierarchical structures.

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