Multiple choice

Directions: The following question contains paragraph with sentence or phrase missing indicated parenthetically. From the alternatives, select the sentence or phrase that best provides the missing link.

When you are in sales and you come across a customer, you don’t want to think of that customer as a one time phenomenon. I can remember not too long ago when I was in Banking working as a branch manager, when I would meet with my staff every Monday morning to go over their individual weekly goals. I must say that they were very good sales people, (___). By this I mean, getting all of the customers business. I’m not saying that you should get all of the customers business in one sitting, but at least ask some probing questions so that you may compare your products and pricing to their existing ones.

  1. but they were more interested in meeting their individual goals than the customer’s requirement.

  2. but unfortunately their focus was on getting that one sale instead of focusing in on the complete package.

  3. but their focus was not the customer, but the customer’s complete package of business.

  4. but unfortunately they treated the customer as a mere figure, only a part of their overall target.
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

(2) The clue is in “you don’t want to think of that customer as a one time phenomenon”.

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