Directions: This question presents a sentence, all or part of which is underlined. Beneath the sentence you will find five ways of phrasing the underlined part. The first of these repeats the original; the other four are different. If you think the original is best, choose the first answer; otherwise choose one of the others.

Failure to listen carefully to all customers, to empathize with their needs and desires, result in reduced service levels.

Failure to listen carefully to all customers, to empathize with their needs and desires, result in reduced service levels.

Failures to listen carefully to all customers, to empathize with their needs and desires, result in reduced service levels.

Failure to listen carefully to all customers, and to empathize with their needs and desires, results in reduced service levels.

Failure to listen carefully to all customers, empathize with their needs and desires, and result in reduced service levels.

Failures to listen carefully to all customers, and to empathize with their needs and desires, result in reduced service levels.