Multiple choice

Directions: Below in the question are given two statements (A) and (B). These statements may be either independent causes or may be effects of independent causes or a common cause. One of these statements may be the effect of the other statement. Read both the statements and then decide which of the following answer choices correctly depicts the relationship between these two statements.

(A) The bank has provided a link on its website to obtain feedback from customers. (B) Customers have been complaining about poor services in the bank's branches.

Mark your answer as

  1. if statement (A) is the cause and statement (B) is its effect

  2. if statement (B) is the cause and statement (A) is its effect

  3. if both statements (A) and (B) are independent causes

  4. if both statements (A) and (B) are effects of some common cause

  5. if both statements (A) and (B) are effects of independent causes
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

When Statement I is questioned "Why?", we get the answer that the bank wants to improve its services. This obviously is the reason why it elicits customer feedback. 

When Statement II is questioned "Why?", we get the answer that the customer wants to have improved services from the banks or indirecly it also wants the banks' branches to improve their services, that is the reason why he is compaining.   Hence, both statements are Effects of a common cause. 

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