Multiple choice

Directions: In the question below are given a statement followed by two courses of action numbered I and II. A course of action is a step or administrative decision to be taken for improvement, follow-up or further action in regard to the problem, policy, etc. On the basis of the information given in the statement, you have to assume everything in the statement to be true, then decide which of the suggested courses of action logically follow(s) for pursuing.

Statement: Many customers complained to the manager of the local branch of the bank against the highhandedness of the bank employees while dealing with the customers. Courses of action: I. The bank management should immediately suspend all the employees of the branch and deploy a different set of employees. II. The bank management should ask for a report from the manager of the branch for taking necessary steps.

  1. if only Course of action I follows.

  2. if only Course of action II follows.

  3. if either Course of action I or Course of action II follows.

  4. if neither Course of action I nor Course of action II follows.

  5. if both Courses of action I and II follow.
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Course of action I does not follow because suspending ALL employees without investigation is excessive and impractical - it would paralyze branch operations. Course of action II follows because asking the branch manager for a report is the proper first step to understand the situation and take appropriate action against specific guilty employees rather than collective punishment.

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