Multiple choice technology packaged enterprise solutions

If a promise to pay is not fulfilled and no payment is made, then the promise status changes to ______

  1. A. Broken

  2. B. Collectible

  3. C. No

  4. D. Not Collectible
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A Correct answer
Explanation

In Oracle Collections, when a customer makes a promise to pay but fails to fulfill it, the promise status is updated to 'Broken'. This triggers collections workflows for escalated follow-up. 'Collectible' is not a valid status, 'No' is too vague, and 'Not Collectible' is different - that's when the debt is deemed uncollectible and written off, not merely when a promise is broken.

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