Multiple choice technology packaged enterprise solutions

Which is true for customization and configuration ?

  1. Customization is always optional, whereas some degree of configuration may be needed before the software will work at all

  2. Configuration is available to all customers, whereas customization allows an individual customer to implement proprietary "market-beating" processes.

  3. The effect of configuration changes on the performance of the system is predictable , customization is unpredictable and time consuming

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

All three statements (A, B, C) correctly describe differences between customization and configuration. Configuration makes standard settings available to all users and is essential for basic functionality, while customization allows individual customers to implement proprietary processes and is unpredictable/time-consuming. Configuration changes have predictable performance impacts, whereas customization effects are unpredictable. Option D correctly states all of the above.

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