Do you need an append ticket for alarms relating to a high pri
Reveal answer
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Keep practicing — related questions
- A ticket can have more than one property appended to it.
- When can alarm floods get into one ticket?
- Can you work on issue without a ticket ?
- SLA clock run for Pending Tickets?
- What needs to be done for monitoring issues?
- Low Pri request tickets can be close without action.
- After a ticket is raised can you resume processing from the point where the ticket was invoked?
- It is acceptable to two way escalate a low pri ticket