Multiple choice technology

When do I advise an AOD/OM of an issue?

  1. Unknown customer impact

  2. Never

  3. When I don't know what the issue is

  4. When there is definite customer impact
Reveal answer Fill a bubble to check yourself
A,D Correct answer
Explanation

Advise AOD/OM when customer impact is unknown (risk assessment) or definite (confirmed impact). Never advising (B) is incorrect - leadership needs awareness. Not knowing the issue (C) doesn't determine whether to advise; impact does.

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