Multiple choice technology

Which of the following statements correctly states the relationship between urgency, priority and impact

  1. Impact, priority and urgency are independent of each other

  2. Urgency should be based on impact and priority

  3. Impact should be based on urgency and priority

  4. Priority should be based on impact and urgency

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Priority is determined by combining impact and urgency. Impact measures the extent of business effect, urgency measures how quickly resolution is needed, and priority is the calculated category that drives response. Priority = Impact + Urgency - this is the standard ITIL formula for incident prioritization.