Multiple choice technology

Which of the following is NOT a valid objective of Problem Management?

  1. To prevent Problems and their resultant Incidents

  2. To manage Problems throughout their lifecycle

  3. To restore service to a user

  4. To eliminate recurring Incidents
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Problem Management focuses on preventing problems and eliminating recurring incidents through root cause analysis. Restoring service to a user is the objective of Incident Management, not Problem Management. Problem Management deals with underlying causes and long-term prevention, while Incident Management handles immediate service restoration.

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