Multiple choice technology

Which of the following is NOT an objective of Problem Management?

  1. Eliminating recurring Incidents

  2. Minimising the impact of Incidents that cannot be prevented

  3. Preventing Problems and resulting Incidents from happening

  4. Restoring normal service operation as quickly as possible andminimising adverse impact on the business
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Problem Management objectives include: eliminating recurring incidents, minimizing impact of unpreventable incidents, and preventing problems/incidents from happening. Option D ('Restoring normal service operation...') is actually the primary objective of INCIDENT Management, not Problem Management. Problem Management focuses on root cause analysis and prevention, not quick restoration.

Keep practicing — related questions