Which role or function is responsible for monitoring activities and events in the IT Infrastructure?
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Service Level Management
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IT Operations Management
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Capacity Management
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Incident Management
B
Correct answer
Explanation
IT Operations Management is responsible for monitoring and controlling IT infrastructure activities and events. They ensure day-to-day operational stability and respond to service disruptions. Service Level Management manages SLA compliance, Capacity Management plans capacity needs, and Incident Management handles individual incident resolution.