Multiple choice technology

Which of the following is the BEST definition of an Incident

  1. Loss of ability to operate to specification, or to deliver the required output

  2. A change of state which has significance for the management of a Configuration Item or IT Service

  3. A warning that a threshold has been reached, something has changed, or a failure has occurred

  4. An unplanned interruption to an IT service or reduction in the quality of an IT service
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

In ITIL, an incident is defined specifically as an unplanned interruption to an IT service or a reduction in its quality. Other options describe configuration events, problems, or general alerts rather than the actual degradation of an active service.

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