Multiple choice technology

Which of the following is NOT a Service Desk type recognised in the Service Operation volume of ITIL

  1. Local

  2. Virtual

  3. Centralised

  4. Holistic
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

ITIL Service Operation recognizes three main Service Desk types: Local (on-site support), Centralized (single location serving multiple areas), and Virtual (distributed support using technology). 'Holistic' is not a recognized Service Desk type in ITIL framework.

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