Multiple choice technology

What does a service always deliver to customers?

  1. Applications

  2. Infrastructure

  3. Resources

  4. Value

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

While services may use applications, infrastructure, and resources as means, what they always deliver to customers is value. Value is the benefit or utility the customer receives - it's the outcome, not the components. ITIL defines service as a means of delivering value to customers.