Multiple choice technology platforms and products

Select the Contact Center Components. (Select 2)

  1. IVR

  2. Citrix Server

  3. ICM

  4. Mainframe Server
Reveal answer Fill a bubble to check yourself
A,C Correct answer
Explanation

IVR (Interactive Voice Response) and ICM (Intelligent Contact Manager) are core Contact Center components. IVR handles automated self-service menus, while ICM manages call routing, queuing, and distribution logic. Citrix Server is used for virtualization, and Mainframe Server is a legacy computing platform - these are not contact-center specific components. Contact centers require specialized telephony and routing infrastructure.

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