Multiple choice technology platforms and products

Select the Contact Center Components. (Select 2)

  1. IVR

  2. Citrix server

  3. ICM

  4. Mainframe Server
Reveal answer Fill a bubble to check yourself
A,C Correct answer
Explanation

The core components of a contact center include IVR (Interactive Voice Response) for automated customer interactions and ICM (Intelligent Contact Management) for call routing and management. Options B and D are incorrect - Citrix server and Mainframe Server are infrastructure components, not specific contact center components.

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