Multiple choice technology usability

ISO 9241 defines usability as:

  1. Extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.

  2. The science of designing a website or application that can be easily used by the user and look pleasant to the eyes.

  3. Methodology of designing more usable product that can help customer to make more profit.

  4. The science of making technology accessible for physically/ cognitively challenged users.

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

ISO 9241-11 defines usability as the extent to which specified users can achieve specified goals effectively, efficiently, and with satisfaction in a specified context. Options B, C, and D describe related concepts but are not the ISO definition.

AI explanation

This is the verbatim ISO 9241-11 definition of usability: 'the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.' It's a formal, measurable standard covering three dimensions (effectiveness, efficiency, satisfaction) tied to specific users/goals/context. The other options are distractors describing related-but-distinct ideas: general 'ease of use and aesthetics' (too vague, not the ISO definition), 'methodology for profit' (conflates usability with business ROI), and 'accessibility for challenged users' (accessibility is a related but separate discipline from usability). Only the first option matches the standard's precise wording.