Multiple choice technology packaged enterprise solutions

Which of the following is false about the auto destination servlets in ClarifyCRM

  1. Specify the rule_type parameter within the web.xml file

  2. Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.

  3. They are used to start the communication without instantiating the interaction

  4. Uses the auto destination rules stored in the table_rule
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Auto destination servlets in ClarifyCRM are used to automatically assign or dispatch objects using pre-configured routing rules, not for starting communications without instantiating interactions. The other options correctly describe their configuration via web.xml, rule types, and rule tables.

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