Multiple choice six-sigma green-belt

How will you manage your customer expectations throughout the VOC data collection?

  1. No need to clarify your ability to act on information

  2. Explain your intent in gathering the information

  3. Keep the customer in dark

  4. Let your customer think that you are going to give everything now
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Managing customer expectations during Voice of the Customer (VOC) collection requires transparency. Explaining your intent helps the customer understand why you are asking questions and prevents them from assuming that every suggestion they make will be immediately implemented, which maintains a professional relationship.

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