To answer this question, we need to understand what a CTQ (Critical-to-Quality) is and how the CTQ/Project Y matrix is used.
CTQs are the key characteristics or requirements that are critical for ensuring customer satisfaction. These characteristics may include aspects such as performance, reliability, cost, and functionality.
The CTQ/Project Y matrix is a tool used in Six Sigma and quality management to identify the best measure for a CTQ. The matrix helps in determining which Project Y metric (a metric that represents the performance of a process or product) is most closely related to a CTQ.
Let's go through each option to understand why it is correct or incorrect:
Option A) To prioritize CTQs - This option is incorrect because the CTQ/Project Y matrix is not used for prioritizing CTQs. It is used to identify the best measure for a CTQ.
Option B) To identify the best measure for a CTQ - This option is correct. The CTQ/Project Y matrix is used to determine which Project Y metric is most closely related to a CTQ, helping in identifying the best measure for the CTQ.
Option C) To identify a CTQ easier to work on - This option is incorrect. The CTQ/Project Y matrix does not help in identifying a CTQ that is easier to work on. It focuses on identifying the best measure for a CTQ.
Option D) To identify Project Y metric which can be measured easily - This option is incorrect. The CTQ/Project Y matrix does not specifically focus on identifying Project Y metrics that can be measured easily. It focuses on identifying the best measure for a CTQ.
The correct answer is B) To identify the best measure for a CTQ. This option is correct because the CTQ/Project Y matrix is used precisely for this purpose.