Multiple choice technology testing

If an order is stuck in Billing with ERROR_BILLING_SELL_PACKAGE, how can it be debugged ourselves?

  1. Complete the order in ReTracer

  2. Check the ILM_TOM_GENERIC log for missing tags

  3. Check the tibin logs in Billing server

  4. Check the tibout logs for error messages in Billing server
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

When an order is stuck with ERROR_BILLING_SELL_PACKAGE in Billing, the tibin logs on the Billing server contain the incoming request data showing what tags or package information was received. Checking these logs helps identify missing or malformed package tags causing the error. Tibout logs show responses, not the incoming request details needed for debugging.

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