Multiple choice softskills communication

Which is the best way to write a procedural step?

  1. After log-in with your User Name and Password, please indicate your Business Role.

  2. Your Business Role Code must be specified to view the Transaction Options.

  3. Type in your Business Role Code. Your Transaction Options are displayed.

  4. You must specify your Business Role to view your Transaction Options.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Option C is best because it uses imperative mood directly ('Type in your Business Role Code'), states the action clearly, and describes the result concisely. It avoids wordiness and unnecessary formality. Options A and B are unnecessarily wordy ('please indicate', 'must be specified'). Option D is also wordy ('must specify'). Technical writing prefers direct action verbs.

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