Tag: organization of commerce and management

Quizzes (70) Questions (1107)

Questions Related to organization of commerce and management

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

What are the basic remedy/remedies for the settlement of disputes? 

  1. Changing the industrial system

  2. Mutual negotiations and consequent settlements

  3. Intervention of a third party

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Dispute settlement can involve various methods including direct negotiation, mediation, arbitration, or litigation, making all the listed options valid approaches.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

___________ are set up in each district by the concerned State Government.

  1. State Commission

  2. District Forums

  3. National Commission

  4. None of these
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

District Forums are set up in each district by the State Government concerned.
The District Forum consists of a President and two other members, one of whom should be a woman.
They all are appointed by the State Government concerned.
A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Rights of a consumer are protected under __________________.

  1. Consumer Protection Act, 1984

  2. Consumer Protection Act, 1988

  3. Consumer Protection Act, 1986

  4. Consumer Protection Act, 1982
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The Consumer Protection Act, 1986 provides for six rights of consumers.
The consumer protection councils set up under the Act are intended to promote and protect the various rights of consumers.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

The apex consumer court in India under the Consumer Protection Act of 1986 is referred to as_________.

  1. The Consumer Education and Research Centre

  2. The Consumer Unity and Trust Society

  3. National Consumer Disputes Redressal Commission

  4. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The National Consumer Disputes Redressal Commission (NCDRC) is the apex body established under the Consumer Protection Act to handle consumer grievances at the national level.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Which of the following is not a forum of Consumer Dispute Redressal System?

  1. Local forum

  2. District forum

  3. State Forum (State Commission)

  4. National Commission
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The Consumer Protection Act establishes a three-tier system: District Forum, State Commission, and National Commission. A 'Local forum' is not a formal part of this statutory structure.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Which one of the following is matched correctly?

  1. Consumer Promotion - Sales Meetings

  2. Dealer Promotion - Display Allowance

  3. Internal Sales Promotion - Free Samples

  4. None of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Consumer promotion includes activities like sales meetings, coupons, and samples aimed at the end consumer to encourage purchase.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Which of the following is true?

  1. A consumer court setup under the Consumer Protection Act, does not have the power to punish for its contempt.

  2. Professional services are outside the purview of the CPA.

  3. A consumer court cannot force a person indulging is misleading advertising to confess his quit.

  4. None of the above.
Reveal answer Fill a bubble to check yourself
A Correct answer
Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

As per the _____________ the consumer has right to acquire knowledge and to be a well informed consumer through life.

  1. Right to be heard

  2. Right to be informed

  3. Right to consumer education

  4. Right to choose
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The consumer has a right to acquire knowledge and to be a well informed consumer throughout life.
He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations. Many consumer organisations and some enlightened businesses are taking an active part in educating consumers in this respect.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________.

  1. Right to be heard

  2. Right to choose

  3. Right to Seek redressal

  4. None of these
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service.
It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells.
Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

The state commissions are set up in each state by ___________________

  1. Central Government

  2. State Government

  3. High court

  4. Supreme court
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The state commissions are set up in each state by State Government.
Each State Commission consists of a President and not less than two other members, one of whom should be a woman.
They are appointed by the State Government concerned.
A complaint can to be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs but does not exceed Rs. 1 crore.
The appeals against the orders of a District Forum can also be filed before the State Commission.