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SaaS Service Level Agreements (SLAs)
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What is a Service Level Agreement (SLA)?
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A
A contract between a SaaS provider and its customer that defines the expected level of service.
💡 Explanation:
A Service Level Agreement (SLA) is a contract between a SaaS provider and its customer that defines the expected level of service. The SLA typically includes metrics such as uptime, performance, and support.