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Managing Difficult Personalities in the Workplace
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When there is an argument with people who tend to explode like fireworks, follow the below rules except
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A
Say things like ‘Calm down’
💡 Explanation:
When someone is 'exploding like fireworks,' telling them to 'calm down' is actually counterproductive - it dismisses their emotions and often escalates things. The other rules (don't accuse, don't join in the fight, don't stay in the firing line) are all good de-escalation strategies.